Refunds

Not happy with Palma Pro? Within 14 days you get your money back, no questions asked.

Last updated: 25 October 2026.

How to ask

• Open the Paddle receipt in your email and use the link there to manage your purchase or request a refund.
• Or email hello@palmalauncher.com from the address you paid with. An order number helps, but you do not need one.

What happens next

• Paddle refunds the full amount, the same way you paid. How fast it reaches your account depends on your bank; usually within ten days.
• After the refund your code stops working. Palma goes back to the free version: your settings stay, the Pro parts lock again.

After 14 days

If Pro does not work as it should, email us anyway, also after 14 days. We always take a look and find a fair solution together.

Your legal right

As a consumer in the EU you do not always have a right of withdrawal for digital content once you use it. We give you the 14 days anyway, even if you have already turned Pro on.